• Hong Kong = 40€
• Japan = 40€
• Singapore = 40€*
• South Korea = 30€*
• Virgin Islands = 25€
• Puerto Rico, Hawaii & Alaska = 15€
• Switzerland = 15€

• UK (but we DO ship to Northern Ireland - please contact us)
• Australia or New Zealand 
• Canada
• Mexico
• South America
• Israel

Communication

You will receive an email from us prior to each shipment, reminding you of any important dates and the details of your shipment, as well as confirmation once each payment has been processed successfully, and any other necessary information we may need to communicate to you.

The details of how we use your personal information can be found in our Privacy Policy. If you have subscribed to receive updates from our team in addition to the emails regarding your membership, you may unsubscribe at any time by clicking the relevant link in any of the emails we have sent you.

Billing

It is the member’s responsibility to notify us of any changes to their credit card, billing/shipping address, wine club tier or any other relevant information before the next payment is processed. Unfortunately we are unable to make any changes after billing has taken place.

You may update this information by logging in to the members area on this website, or contacting us by telephone or email prior to the next billing date.

We will automatically apply for payments using the card information securely saved in your account four times per calendar year (two payments per shipment).

Our regular billing dates are Feburary 15 and March 15 for the Spring shipment, and August 15 and September 15 for the Fall shipment.

Billing for New Members 

If you become a member close to the first shipment payment date, we will apply for the next payment the following month. For example, if you sign up on August 10, we will not take the second payment until September 15. 

If you become a member close to the second shipment payment date, we will apply for the additional payment soon after to ensure you receive your wines promptly. For example, if you sign up on March 1, we will take the second payment on March 15. 

If you become a member outside of the regular billing cycle, and we still have wines available for the tier you have selected, we will contact you directly before charging the second payment in order to ship your wines.

All purchases, including tax and shipping, are non-refundable once they have been processed. Prices and costs may change without notice. If errors are made, we must be notified by email within 24 hours in order for us to rectify them promptly.

Shipping

Wines are shipped twice per year, once in the Spring and once in the Fall. While we endeavour to send your wines without delay, all shipping/delivery dates provided are estimates. Unforeseen circumstances may result in a delayed delivery - we will provide you with regular updates in the event that shipments may not arrive as per the original estimate.

Any address changes must be requested at least 5 days prior to the next billing. You can update your address by logging in to your account on the Roscioli Italian Wine Club website, or by contacting us by email or telephone.

We are not responsible for any shipping charges incurred due to misdirected or returned shipments, or changes made after the deadline. If a wine club shipment is returned due to an incorrect address, or there have been three failed delivery attempts, you will be responsible for the additional costs of re-shipping or a restocking fee of 45€.

If your delivery address is somewhere where an additional shipping charge is applicable, this will be charged independent of your first subscription payment when you join our wine club. After this point, the applicable charges will be added automatically to your recurring payment totals.

Free Tasting Dinner

Your membership entitles you to a free tasting dinner in Rome at Rimessa Roscioli or in New York at Roscioli NYC.

Free dinners are not redeemable at weekends or on ticketed/speciality menu days and are strictly limited to the value of one person per booking (the member) for each unique membership. 

To book your dinner please contact us via wineclub@nullrimessaroscioli.com with your preferred date and time, and party size. We cannot garantee availability but will always do our best to fit you in!

The cost of your dinner (as the Wine Club member) will be deducted from your bill.

Rome Tasting Room Pick Up

Due to space constraints at the tasting room in Rome, picking up your wine club shipment is available on a limited basis only. If you wish to be a 'will call' member please let us know here.

Once you have been advised your wines are ready for collection, 'will call' members are required to pick up their wine shipment within 30 days. If you do not pick up two shipments, you will automatically be switched back to regular shipping on a permanent basis.

Substitutions

We understand that you may prefer certain wines over others; however we encourage you to try the winemaker’s selections as they reflect the high quality and style you would expect from Rimessa Roscioli, and are often of limited production. If you have any questions or requests regarding the selected wines in your shipment, please contact the our team prior to the next billing date so that we have time to make changes if this is possible.

Holds and Cancellations

You may place your membership “on hold” for up to 1 year, which means we will skip 1 or 2 shipments and you will not be charged for those. Please notify us by email or telephone at least 15 days before the start of the next billing cycle (February 15 or August 15). A temporary hold on your membership also temporarily suspends all club benefits. 

You may cancel your membership by notifying us using the cancel function within your member area on this website, or by contacting us via email or telephone. We must have notice of your cancellation request AT LEAST 30 DAYS BEFORE the next billing cycle (February 15 or August 15) for planning purposes, as wines are ordered months before fulfillment.

We reserve the right to cancel your membership at any time.

Sharing Your Club Benefits

Due to system constraints we are only able to have one name and one corresponding email on each membership. Benefits are not transferable.

We hope you find your membership enjoyable! If we can be of further assistance, please contact the team here.